Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.93

3.9 Rating 385 Reviews

74 %

of reviewers recommend Bookaway

Company Reviews

Metrics

3.9

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my second time using BookAway site and I'm super happy with the service, easy & safe. i had to change my ticket date and the customer support team was ON it in 5 m!! they covered all the trip destinations i wanted to go and had all type of transfers”

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Posted 4 years ago

“Never again! after the reservation and payment, nothing happend ! and this since 2 month.”

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Posted 1 day ago

“SCAM ALERT: Bookaway featured Siwa minibus service that had not been operational in Alexandria nor Siwa. I paid minibus price but was switched last minute to uncomfortable bus. In addition to the inconvenience/discomfort of bus, I requested reimbursement of difference for minibus service not received. Using Bookaway does not provide any value given the false advertisement. I recommend independent purchase of your bus ticket in person, then you can be better guaranteed of service you paid for. I would avoid Bookaway for future travel at all costs.”

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Posted 2 weeks ago

Hi Karen, I hope you're doing well. We're sorry to hear about your experience. I can see we have already raised a complaint on your behalf and your case is now being evaluated by the operator. As soon as they respond, we will update you. We sincerely appreciate your patience, The Bookaway Team

Posted 1 week ago

“2 days post customer service request to make simple change to pickup point. They take your payment at lightening speed then customer service is lame. I have used them before but never needed customer service. " Mar 11, 2025, 5:41 PM (2 days ago) to me Thank you for reaching out to Bookaway support! ✨ Your request (658023) has been received and is now in review. Our team will respond as soon as possible, typically within a few hours. If you have any additional comments or questions, please reply to this email, and we'll be more than happy to assist you further. Safe Travels! 🚌”

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Posted 2 weeks ago

Hi Steve, Thank you for reaching out, and I apologize for any frustration caused. I’ve looked into your case and can see that we did send a follow-up, which placed your message back in the queue. I understand waiting for a response can be inconvenient, especially during a busy season like this. We're working hard to assist everyone as quickly as possible, and I appreciate your patience. The Bookaway Team

Posted 2 weeks ago

“Avoid booking with Bookaway: useless customer service and zero control over local operators We booked transportation with Bookaway months in advance, trusting their platform, but on the day of our trip, we were left stranded while other passengers who had booked with 12Go were able to board the van. The driver told us that no other vehicle would be coming and that our only option was to pay for a last-minute private transfer, risking missing our international flight, which would have cost us hundreds of euros. The worst part was Bookaway’s customer service. They have been giving us the runaround for two months without providing any real solution. They have no control over their local operators, and if you have a problem, they will leave you on your own. Recommendation: Book directly with local companies or use alternatives like 12Go, which did fulfill their bookings that day.”

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Posted 3 weeks ago

Dear Jordi, Thank you for your review. We're sorry to hear about your experience. Please know I have reached out privately to resolve this matter. We offer you our sincerest apologies, The Bookaway Team

Posted 2 weeks ago

“Booked a ferry off an island 2 months in advance. The day before all our reservations were cancelled due to it being full. 100% they didn’t reserve it and only sent a 10% off coupon. After losing out on hotel fees and having to extend my local hotel. DO NOT USE.”

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Posted 1 month ago

Hi Michael, We’re sorry to hear about your experience. Due to high demand during the busy season, reservations can sell out quickly, even if made in advance. The operator reviews and approves bookings manually, and they were overwhelmed at the time. Unfortunately, we cannot be responsible for any hotel payments made prior to receiving confirmation of your booking. We appreciate your understanding and are here to assist if you have any further questions. Our sincerest apologies, The Bookaway Team

Posted 2 weeks ago

“Misleading Information & Poor Customer Service I am extremely disappointed with this company. The booking confirmation and website provided the wrong pick-up time, causing me to miss my shuttle—yet they refused any refund. Instead of offering a fair solution, they only gave me a 15% discount for a future booking. Absolutely unacceptable customer service—never again!”

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Posted 1 month ago

Hi there, Thank you for your review. Before booking with the operator you chose, all customers are informed to check the correct pickup time, which is assigned by the supplier and available on the ticket. This information is also repeated in the confirmation email and on the voucher. We’ve already explained this on our private communication, and as a gesture of goodwill, we refunded 15%, though the correct details were provided. We encourage reviewing these details to avoid any confusion. Safe travels, The Bookaway Team

Posted 2 weeks ago

“Avoid Bookaway – Unreliable & Untrustworthy! We booked a speedboat transfer from Lombok to Gili Air through Bookaway, arriving two hours early. The boat? It never showed up. After waiting for three hours, we had no choice but to purchase new tickets with another company to avoid being stranded. We filed a complaint with Bookaway two months ago, and despite repeated follow-ups, we still haven’t received a refund. Their excuse? They “haven’t been able to contact the boat operator.” But here’s the issue: we booked with Bookaway, not the operator. The responsibility is on them, yet they refuse to take accountability. If a company sells a service and fails to deliver, they should refund the customer—full stop. Instead, Bookaway is dodging responsibility, leaving us out of pocket for a service that never existed. If you value reliability and customer service, do not trust Bookaway with your travel plans.”

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Posted 1 month ago

Dear Emma, We are very sorry to hear about what happened and your negative experience. Unfortunately, the operator informed us at the last minute about the cancellation of your trip, and we’ve fully refunded you. I completely understand how this might be an issue with your trip plans. Unfortunately, in some cases, an operator might notify us of a cancellation at the last minute due to unforeseen circumstances. Rest assured that we have taken the necessary steps to prevent similar incidents from happening in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 2 weeks ago

“Worst experience ever. They canceled the ride one minute before!!!!!!”

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Posted 2 months ago

“In fact, book away is an intermediary that bears no responsibility nor can it solve a problem. We had booked tickets for a round trip from La Paz to Uyuni through book away. The transport company canceled the itinerary without warning and we missed the excursion to Uyuni. Then we asked book away to refund our money. 8 days have passed and Carla from support is still trying to contact the transport company and asks us if we got the return itinerary for a trip we never did. We have sent her all the evidence that proves that the itinerary did not happen and we are still waiting. If something goes wrong, be sure that book away will not find you a solution. With get your guide, we had a similar problem and they found a solution for us the next day.”

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Posted 2 months ago

Hi Christos, Thank you for your review. Unfortunately, I haven't been able to track the booking you mentioned with the details you provided. If your issue hasn't been resolved yet, please be sure to contact us once again at support@bookaway.com We sincerely apologize for the inconveniences, The Bookaway Team

Posted 2 weeks ago

“Warning to travelers booking Egypt train tickets through Bookaway ⚠️ I booked round-trip train tickets (Cairo-Alexandria-Cairo) through Bookaway in December 2024. My experience revealed serious issues that potential customers should know about: 1. Despite Bookaway's written policy requiring their agent to provide physical tickets "at least 9 hours before departure," their agent failed to deliver tickets as promised. 2. For the outbound journey, after multiple delays and last-minute changes, the agent provided second-class tickets despite my having paid for first class. 3. For the return journey, the agent: - Attempted to force a change to a different train time despite my stating this wouldn't work with my schedule - Sent invalid tickets for an evening train on the morning of travel - Made questionable claims about "coordinating with train staff" when challenged - Left me with no choice but to purchase new tickets to ensure I could travel 4. When I reported these issues to Bookaway customer service, they have repeatedly delayed resolution by claiming they cannot reach their agent. This was not a case of minor inconvenience - it was a pattern of problematic behavior that caused considerable stress and extra expense during my holiday. I attempted to resolve this through their customer service but received only delays and excuses. I recommend booking train tickets directly at the station or through more reliable services. The small price premium that Bookaway charges is not worth the risk of similar problems with their agents. Date of travel: December 21-23, 2024 Route: Cairo-Alexandria return Booking reference: BW2883632”

Helpful Report

Posted 2 months ago

Hi Nigel, Thanks for your feedback. I can see that we've already resolved this issue, and you were fully refunded. We're continuously working on improving our internal processes to ensure a smoother experience for all travelers. If you need anything else, feel free to reach out. We sincerely apologize for the inconvenience caused, and we appreciate you taking the time to provide us with your insight. Wish you all the best, The Bookaway Team

Posted 2 weeks ago

“We booked a 5:30pm La Macarena bus through Bookaway from Medellin to Cartagena, Colombia. It said on our tickets to arrive at the terminal 30 minutes before our departure. When we got to the terminal they said a 5:30pm bus and company does not exist here and we would need to get on a different bus 2 hours later. We tried to call Bookaway support and no one answered. We tried to use their “online chat” feature which does not exist and emailed and messaged on Facebook with no response.”

Helpful Report

Posted 2 months ago

Hi Ashlee, Thank you for your review. I'm sorry to hear about what happened on your travel day. If you haven't had the opportunity to raise a formal complaint, or if this hasn't been resolved yet, please reach out to support@bookaway.com, and we'll take care of investigating this case. Our sincerest apologies, The Bookaway Team

Posted 2 weeks ago

“Servicio confiable y puntual!”

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Posted 3 months ago

Hola, Muchas gracias por su reseña :) Significa mucho para nosotros. Saludos, El equipo de Bookaway

Posted 2 weeks ago

“Everything gone perfect. Nice and Quick ride. Everything Went on time.”

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Posted 3 months ago

Hey there, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 3 months ago

“Fast respond, easy to use, comprehensive information.”

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Posted 3 months ago

Hey there, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 3 months ago

“Website very easy to use”

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Posted 3 months ago

Hey there, Thank you so much for your review. Happy travels, The Bookaway team

Posted 3 months ago

“On time pick up, on time delivery”

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Posted 3 months ago

Hey Aydin, Thank you for your kind words. Happy travels, The Bookaway team

Posted 3 months ago

“Punctual and polite, no problems.”

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Posted 3 months ago

Hey there, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 3 months ago

“Easy to book. They get the best local cost effective, reliable service available. Customer care I've found is good when needed. Refunds have been quick.”

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Posted 3 months ago

Hey Rosemarie, Thank you so much for the kind feedback. This is deeply appreciated! Happy travels, The Bookaway team

Posted 3 months ago

“All great!”

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Posted 3 months ago

Hey there, Thank you for your feedback :) Happy travels, The Bookaway team

Posted 3 months ago

“Very easy and smooth to book tours. Highly recommended.”

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Posted 3 months ago

Hey there, Thank you so much for your kind words and positive feedback! This truly means the world to us. :) Happy travels, The Bookaway team

Posted 3 months ago

Bookaway is rated 3.9 based on 385 reviews