Huge scam company. Booked with them in Mexico, and they never showed up at the agreed place and time, called them and they didnt pick up. I called the agency they had booked for us, and they told me to catch a cab since we had to catch a flight. They told us that bookaway would refund the taxi, since they didnt show up. When I contacted them at home, they were quick to reply but refused to refund anything. Even though I explained everything to them, and even sent them the emails I received from them earlier. I have never experienced such lousy custommer service, EVER. Again, do not book with this company, find something else that can get you to your desired place.