This is a most likely a scam, do not order via bookaway! We ordered and paid online Sri Lanka train tickets from Kandy to Ella, the price was 63.22 euro for 2 adults and 1 kid at 2nd class with reserved seats. Tickets are supposed to be sent they at the hotel in Kandy. One day before I called to check when tickets will arrive and they promised again to send at the hotel plus offered to give us an upgrade to a touristic train. This morning I started to chat with them from 6 am and called again, as the tickets were not at the hotel reception and our train was at 8.15. After being very pushy, finally someone brought us the tickets 3 min before departure time but surprise, tickets were at 3rd class instead of 2nd, at the original train, not the upgraded one. Funny thing was that they gave us 4 tickets instead of 3, 2 were from colombo to badulla and 2 were from kandy to badulla. Seats were not grouped, luckly people were kind and we managed to switch. So nothing matching what we have ordered. Price for the 1 ticket kandy to badulla was 1300 rupies, meaning 4 usd, and we paid around 20 euro for each, so 5-6 times more!! Total rip off! Overall, I strongly believe that if I haven't had insisted, no tickets would have been provided. Overall, bad experience with bookaway. Do not recommend.