AVOID USING BOOKAWAY AS THEY CANNOT BE TRUSTED. Incorrect ferry departure details were provided to me which led to me missing my ferry and therefore having to pay another ferry company £96 in order to reach my destination. Also arriving 2 hours later… Surprise surprise following my complaint, they claim to have sent me an email prior to my trip informing me of the change in departure time. I can say with 100% certainly that an email wasn’t sent to me. Furthermore they claimed the email was sent to me on the 31st April, which goes to show they’re making lies up to avoid compensation, given there aren’t even 31 days in April!! After they realised this, they then quickly changed the date to 31st March. Okay Bookaway… whatever you say.. 🙄 I have asked Bookaway multiple times for their complaints escalation procedure AND for proof of the alleged email that would have been sent to me. None of these have been forthcoming… Completely incompetent company. If they mess your holiday plans up like they did mine,DO NOT expect any kind of compensation or customer service from them. You have been warned!.