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Anastasia
I think I’ve been scammed. They offer services from other agencies that aren’t accurate. They should double check the services they host. And they don’t even admit it or take any sort of accountability. Not to mention how overpriced the tickets are. For instance, I booked and “express” train ride from them when the operator doesn’t even have that option in the first place (the trip lasted 13 hours!!!). Next, I booked a van ride in a foreign country that operated during hours when tourists were not allowed to cross that road. Be careful when booking from them. Their responses to my issues were unacceptable. The partial refund offer was insulting. They gaslighted me in every exchange I had with them and never solved my problem, blaming the operators. They don’t take accountability of their mistakes and they never took my problem seriously. I’ve no choice but to escalate this to consumer protection authorities. Be very careful when booking from them.
1 month ago
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Bookaway has a 4.1 average rating from 352 reviews

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