In fact, book away is an intermediary that bears no responsibility nor can it solve a problem. We had booked tickets for a round trip from La Paz to Uyuni through book away. The transport company canceled the itinerary without warning and we missed the excursion to Uyuni. Then we asked book away to refund our money. 8 days have passed and Carla from support is still trying to contact the transport company and asks us if we got the return itinerary for a trip we never did. We have sent her all the evidence that proves that the itinerary did not happen and we are still waiting. If something goes wrong, be sure that book away will not find you a solution. With get your guide, we had a similar problem and they found a solution for us the next day.