Avoid booking with Bookaway: useless customer service and zero control over local operators We booked transportation with Bookaway months in advance, trusting their platform, but on the day of our trip, we were left stranded while other passengers who had booked with 12Go were able to board the van. The driver told us that no other vehicle would be coming and that our only option was to pay for a last-minute private transfer, risking missing our international flight, which would have cost us hundreds of euros. The worst part was Bookaway’s customer service. They have been giving us the runaround for two months without providing any real solution. They have no control over their local operators, and if you have a problem, they will leave you on your own. Recommendation: Book directly with local companies or use alternatives like 12Go, which did fulfill their bookings that day.