2 days post customer service request to make simple change to pickup point. They take your payment at lightening speed then customer service is lame. I have used them before but never needed customer service. " Mar 11, 2025, 5:41 PM (2 days ago) to me Thank you for reaching out to Bookaway support! ✨ Your request (658023) has been received and is now in review. Our team will respond as soon as possible, typically within a few hours. If you have any additional comments or questions, please reply to this email, and we'll be more than happy to assist you further. Safe Travels! 🚌