I (attempted to) purchased Fansipan bus tickets through Bookaway. My credit card was charged and no tickets were provided. There was no confirmation email, nor an email with my ticket. When I went to the pick-up location for the bus, the agency there had not received confirmation from Bookaway. I had to purchase another bus ticket... The messaging feature on the Bookaway website says "We respond immediately" - THEY DO NOT. Bookaway support took several hours to respond. They told me that a confirmation email was sent 12 mins after my purchase, but no such email exists. I asked them to forward the email to me again, they ignored me... I was scammed in 'broad daylight'. This company stole my money... I know that my email was placed correctly because they have managed to send me advertisements instead of the service I purchased.