Boots HC Shrewsbury I went for ear waxing and David explained the T&C’ S to me on arrival. I was informed that if he was unsuccessful in removing the wax I would have a full refund £50. First visit David was unable to remove the wax as I have very narrow ear canals, he advised me to contact my GP and if they could not help to contact him again. At this point he informed me he would contact his manager for a full refund. After GP informed me they were not doing ear syringing, I contacted David again and he said he was happy to try again. At this point I had not received refund. A second and third attempt was carried out to remove the wax and on all occasions David said I would get a refund. After several weeks I had not received a refund so I contacted David at the Shrewsbury store and he denied telling me that I would get a refund.After several telephone calls waiting for excessive amounts of time and eventually an email I did get a refund. My issue here is David should have known the company policy about refunds and not lead me to believe that if they did not deliver I would not get a refund.