“Hi recently purchased hearing aids from your Falkirk Center & what a fantastic experience it was from start to finish.
Sandra Lopes could not more helpful & patient & took time to show me the way to correctly use the aids.
Would highly recommend Boots Hearing Care Falkirk”
“Appalling aftercare service! I purchase Phonak hearing aids for over £3k approximately 2.5 years ago and in that time I've attended only one aftercare appointment. Every other appointment has been cancelled since then. It appears that they are only interested in selling product and they clearly have no understanding of customer service. Suffice to say I won't be using them again even if I could!”
“I've spent nearly £2,000 a pair of Audio Nova hearing aids and they have never worked properly. I've been to see Boots numerous times and although the staff are pleasant enough their products(made mainly in China or Vietnam) are not much better than NHS hearing aids. The only consolation is that you can charge the batteries overnight. Also after the 90 day free trial is over trying to get an appointment is like trying to see an NHS GP with long waits.”
“I am totally disappointed in Boots Hearing Aids Customer Care. I have been with Boots for few years now wearing Phonak hearing aids and I have always struggled with their standard domes. When I approached my consultant over a year ago and said I used to have custom made tips and she totally ignored me leaving me with an impression that Boots only provide standard moulds. I have struggled for over a year until I went to see a private consultant recently and have C Shells custom made, what a difference it ha smade to my quality of life. I also found out that Boots should have provided C Shells as well which really has angered me. I phoned Boots Customer Service and explained my past service and I asked to reimburse me for the C Shells I had to request privately, they totally refused and treated me like a business transaction. I also found out on their software my hearing aids guarantee was only 2 years and should have been 5 at least ! Am just disappointed in their service and I don't want anybody else to go through this.”
“I was sold hearing aids that are known not to assist with my type of hearing loss by boots. They cost me £2,500 and did not help. The hospitals audiologist advised that I should never have been sold these hearing aids.”
“Awful. Impossible to get an appointment now - have just checked the spaces in my area online from now till the end of 2025. Their aftercare service is shocking and having spent a fortune I can't get the aids reviewed. Just don’t use this company is my sincere advice!”
“Boots has the worst after care service. I have had my hearing aids since early September and since then only one follow up appointment. I have had three cancellations and now have to go to another shop for an appointment. I made a formal complaint and today received a total waste of time call, to say they are ‘sorry’ for any inconvenience caused. To say I’m livid is not enough, apparently I can’t speak to any one in a higher position because they don’t deal with customer complaints.
Would I advise anyone to use Boots Hearing Care , NO”
“I had a problem with one of my aids I took them to the store on the 8th November I felt I had to sort out getting loan aids my self I am still using them as every time I get an appointment to collect my own its cancelled today with the 5th time.Not a good after sales experience.”
“As an existing customer who has spent considerable amounts of money with Boots Hearingcare, I was extremely condescended to today. Whilst asking about new hearing aids in my annual review I was told by the audiologist that unless I was ‘made of money’, I would want to wait at least 4 years. At no point was I asked what I wanted / needed even though I was explaining that I was concerned to maximise my ability to hear, and was expressing an interest in new technology and new hearing aids.
I had to impress upon the audiologist that I have very bad hearing before she would even condescend to pull up my audiogram and look at it. She looked at me, saw a late middle-aged woman and assumed my hearing loss was due to ‘normal aging’ rather than appreciating it was something I have lived with for a very long time and am very knowledgeable about. She also made judgements about my (non) ability to pay for more hearing aids.
I spent £3000+ last year on hearing aids, and went to the bother of attending the annual appointment with the audiologist because this is something that matters a great deal to me - more than almost anything else in my life .
I had expected she would at least condescend to look at my audiogram and check that my very expensive hearing aids were doing an appropriate job in compensating for the deficiencies in my hearing profile. I was wrong.
At no point in the appointment did I get even a glimmer of an idea that she was interested in helping me understand my hearing loss and how well my hearing aids might be remedying it. As an audiologist I would have expected her to manifest some interest in my hearing loss and how it might be improved. I was wrong.
I also tried to provide feedback to her about the discriminatory practices of Boots Hearing Care in requiring hearing impaired people to make a phone call - which they may well not be able to do due to their hearing loss - if they need to change their hearing appointment - the audiologist basically said that was not her job to take an interest in that.”
“When you finally get the items into the basket and try to checkout the programme flicks between ‘iam’ and ‘shop’ .bootshearingcare but despite numerous attempts will not go through. If the parts were available in the stores we wouldn’t have to go through is frustrating process. Wasted a whole morning!!! Rubbish website.”
“My treatment at he branch was fine but every time you have to deal with central customer services the service is absolutely appalling, even by today's standards”
“EVERYTHING. I am 85years old, and have been wearing hearing aids for approx.
15years. I got so fed up with changing batteries on my NHS aids, that I decided to go to Boots in Fareham, as I had heard good reviews from other users. initial contact was good (July 2023) and decided to go ahead a but a pair of hearing
aids (Phonac).Initially all was fine, had a problem with the left aid, had the wire replaced.
Next problem was the yearly check up (4July 2024). It was understanding from the
Initial contact that this would be a hearing test, only to be told No. those were every two years. This is not what I was told when I bought the aids.
The left aid had to have a smaller dome fitted as the original one was too large.
The appointment 4/7/2024 was originally made for the 23/7/2024 by yourselves, only to have this cancelled and rescheduled to 3/5/2024, only to be cancelled again and remade fro 4/7/2024.
2/10/24 Had an appointment with a lady named Varsha for long awaited hearing test, but on inspection of my left ear, she thought I had an infection and referred
me to my doctor, so could not go further with the test. Told to make another appointment for 30minutes.
Made new appointment for 18/11/24 for said hearing test, which I have been informed by text today 13/11/24 has been cancelled yet again.
Phoned Boots only to be told next available appointment is end of December24.
This is not acceptable.Mm”
“Positive reviews are definitely fake.
I used to work for this company and it was RARE that people were happy with the company. Even overheard an audiologist belittling staff. Working for a competitor has made me realise what an utter shambles Boots HeaingCare is. Please don’t be fooled by the fact 5 star reviews. If you accidentally book the wrong appointment too, you will be turned away at the door.”
“Lied to me told me could programme my hear aids send out next day soon as I paid money sent me email with appointment month later got hearing aids next day didn't work £595 I can't afford to lose when phoned tried to give me appointment later than one on email terrible service praying on people with disabilities”
“When buying my £3.500 hearing aids I was told to call into the store anytime if I had a problem. This is not so, when one hearing aid failed to operate I visited the store only to be told I need an appointment. This has happened on several occassions just to have the tube changed. Now it's happened again and the next available appointment is 5 days away! I need 2 hearing aids working properly, if one is dead then I feel lopsided. Croydon Boots have been very helpful but they can't invent spaces for patients. The nearest other one is only part time, also was closed without notice for my appointment last January. Not impressed and would not recommend.”
“The only that made me feel happy was the practical side of testing and adjustment of hearing aids . The other side I felt degraded after I was asked why I had made a concern . So everyone who writes a review is asked why they put their experience down! This was the audiologist quoting I’m not a nasty person !! As a paying customer I was mystified by response of audiologist . Although she is very practical and knowledge is very good .i did feel slightly upset as a disabled person with a brain injury . I felt I was misunderstood and I’m more capable with a functioning cognitive range .”
“I had a free ear health check last month, at Boots
Monks cross in York. The female Audiologist said that both of my ear were clear of wax, which was a surprise, as I have hearing aids in both ears and it was around a year since my last ‘de-wax’.
My hearing was beginning to get worse, which I now was concerned that was an health issue, as I’m now seventy years old. Three weeks later I had another check at the Hearing clinic in Thirsk, North Yorkshire. I was informed the my right ear was totally blocked with wax and the left ear was partially blocked at around sixty percent. Both ear were then de-waxed and my hearing restored. It’s pointless Boots offering a ‘Free’ ear health check, if their staff then lie about the actual health of the ear, for whatever reason.”
“Spent a lot of money on hearing aids, every time I have an appointment they cancel the day before. Pay all this money for a service and a product that causes nothing but problems.”
“I went to Boot,s in Bracknell to get my hearing aid,s reset.Superb audioligist reset my hearing aids and set up phonak on my mobile phone .Lady name of Giselle.Best audioligist i,ve seen.”
““Boots “care”. Sell you very expensive aids, absolute waste of money had them 2 years had umpteen visits as 1 of the hearing aids has not worked as I thought it would asked today what should I do he was not helpful said I don’t know and said to contact boots hearing care
Totally bad experience. Very unhappy”
