Husband's Phonaks charger broke. Boots hearing said they could not help. Local store told my husband he would need a face to face appointment. This took a week. A week where my husband had to struggle through work unable to hear. At the appointment told it had to be ordered on line ! Three weeks later, despite contacting customer care who didnt even offer an apology, my husband is still without his charger, he has been unecessarily disabled which has caused significant distress because of Boots heating. We have also recently noted that if we had ordered one from amazon it would have been considerably cheaper and quicker.