I have had a problem with boots hearing care ,they promised me a refund on my insurance. They sent me an email saying i was due for a refund nothing happened . i emailed them saying no payment had been paid. Then starts the saga they come back it had been dealt with. I emailed them back that no payment had been made could they please tell me how much and the date. No reply after 3 weeks i also sent reminder emails nothing. I then telephone ask to speak to the person who sent the email spent ages to this other person who was emailing the person i wanted to speak to got absolutely nowhere just gave up. told them i wanted a reply today. Boots hearing care a joke every time you phone we are extremely busy people cannot even reply to your emails.