Took between 17 and 37 minutes to answer the phone in the first place. First appointment was cancelled an hour and a half before , but I had travelled some way to this appointment. 2nd appointment 19th again out of my way as no appointments in Bangor until 31st. The bulb was broken! Unbelievablely no spares there! The staff member kindly offered to drive from Rhyl to Llandudno to get one! An hour for me to wait. I declined and staff member made an appointment for today (21st) at 1045 in Bangor. 13 minutes before appt (as I’m getting out of my car) it’s cancelled. I was too cross and upset to go the the centre to ask why! They did try ringing me a number of times to reschedule, but no signal! I’ve thanked them for trying , but explained that the service is so dreadful, I’m going elsewhere. Plus they are £20 more than most other service providers.