Absolutely disgusted with this service. My partner and I have just returned from the hearing centre at Boots, Kirkgate, Wakefield. To collect her hearing aids. We waited 20 minutes for a 4.pm appointment only to discover there was nobody in the office. On inquiring at the pharmacy was told that the audiologist had left the company. Nobody had informed her or arranged another appointment. I rang head office and was at first told the store was closed, it wasn't as I was in the store. I was then told the department was closed. My partner was extremely distraught with the whole situation as well as the standing waiting as she is disabled and has mobility problems. The whole process from start to finish was distressing as the original audiologist was not a great inspiration. He did the quick test and made an appointment for a follow up appointment for 4 weeks later as he said he was on holiday. On the follow up appointment he did not do any further testing and showed her the range of hearing aids. She picked the aids she wanted and ordered an extra charging docking station, paid £255.00 deposit and was told it would be another 4 weeks to collect them. After turning up to collect there was nobody there as I said earlier. When I spoke to Eric at head office there was an apology but no explanation as to why my partner was not contacted with a rearranged appointment at another branch. She was offered another appointment in Leeds but was so distressed and annoyed that she wanted her deposit back. Eric said that he would get in touch with the Leeds audiologist to get her deposit back. Even that will take another 10 days. Needless to say we will not recommend Boots hearing to any of our friends and will have no hesitation in repeating our experience to all and sundry.