Something's gone wrong in the ast few months with Boots Hearing Care. Some years ago it was excellent, reasonable value and good and competent staff. I have been trying to get my appointment right now for a month. I had to change the first offerred but then after that they have been unable to turn up for alternatives, in one case changing it by declaration and then by just chnaging it and not informing me. This is sad. If it correlates witha change of management at any level, then I think the level above the level of change should look hard at present functionality. And this extends to the operation of a phone based appointment system.