Boots hearing service has normally been good. However recently very poor. I received a letter saying they'd tried contacting before. No they haven't. Anyway the letter was from the support office saying my FREE annual hearing review was overdue. It stated it would take 60mins. I tried ringing them 3/4 times the I got was 12th in queue, so I went online but had forgotten my password (if I ever had one). I got to stage where reset password and they would emails but the email never arrived. I tried 3 times. In desperation I thought I'd ring the local Bpool store where I usually attend. I explained I'd received a renewal notice for Free Review. The lady was very helpful and arranged an appointment next few days. In the meantime an email came to reschedule the appointment for a letter time. I attended and the chap said the audiologist had slipped out and so he would take care of me. He started fiddling with the hearing domes while asking what's the problem I said nothing I've received this letter. He read the letter and said he can't do the annual review!!! He arranged another appointment. I went to that appointment and the audiologist asked what can I do for you. By this time I was getting frustrated and told her about the Annual Review letter she just replied "let me speak" in a raised tone. I said read the letter then you'll know to which she said I dont do Admin or payments. I said is the wrong then - she wouldn't even look at it. Then to my astonishment said she'd call security. At which I just got up and left. I can assure you no rudeness,swearing or raise voices were used on my part. So that's my experience