Having spent almost £2000 for my husbands hearing aids and had the original pair replaced completely, we find the ourselves yet again with one of them in for repair. We have had one or the other in several times for repair. My husband has Parkinson’s related dementia and hearing is a crucial part of the brain understanding the world around him. I was told before Christmas that it was better to wait till new year as Christmas and postal strikes would mean that the time without it would be extended. I find the service and the constant changing of staff at the local branch extremely dissatisfactory. Also the ability to deal with someone with my husbands condition leaves a lot to be desired. More training is in order I think. I would never recommend purchase of Boots hearing aids to anyone sadly..........