I have had these Phonax hearing aids for three years but I have not been able to wear them full time.Several times I have phoned the branch but I have had no responds from the Audiologist.he was always with a client or he didn’t respond. I told him that i have trouble with my right ear canal,it has bend in the right ear canal and it was difficult to keep it in.this was pointed to him at the first meeting. So I took them back saying the were not fit for purpose.they were sent back. Earlier this year I was given a Saturday appointment a lady called Sarah. I told her my problem .she looked at my hearing aid and immediately diagnosed the problem so back to the repairs.two weeks later I went back to audiogy dept.when i put the hearing aids in they were fixed. So I was delighted but Ifound that they ran out of power. They only Managed to last for eight hours.I took them back to Boots branch and the audiology and he said that was not good enough and sent the right hearing aid off to be sorted.in he gave me a duplicate hearing aid programmed it to hearing. I must tell you that it cost me a great deal of money and petrol and time as it is a fifty round trip for a 15minutes over the past three years.I can see on my email you are advertising a new hearing aid. I certainly will not buy this and I will go back to the NHS if and when i need If any body asks me about boots service I shall not recommend it and advise them to read all the reviews.