We do appreciate the feedback provided, and this will be passed on to the relevant departments internally as well. Darren 01:21 I'll forward this chat on to gambling commission and ibas this is way out of order, people are wagering the required money and you won't give us our entitled spins and I'm also going to leave a review on trust pilot! Read Maica 01:22 Please be advised that all promotions are account specific and can only be activated through the Casino'sPromotions page. If a promotion does not appear in the Promotions section of your account when you are logged in, your account does not qualify for said promotion. I've already screenshot the full chat so i can email it to gambling commission and ibas, this is absolutely unacceptable