some people one the live chat are very helpful and there are others that just don't care or want to help you! just today i had a chap named Edward who would not help me even though i know it was a simple fix he would not help,he said he needed to wait up-to 24 hours to fix it,, but then when i waited an hour or so and went back in and got Bridget she fixed my problem in a matter of seconds!!! but because of Edwards ignorance the 2 horses i wanted to back won there for i lost money (maybe good for boylesports pocket) but not for customer satisfaction! and because of this i will no longer be using the site for my gambling and nor will my friends" I've being on this site almost 6 years and never have i being rewarded for it or for my loyalty i know all other sites look after long term customers with the odd free bet or whatever or have some sort of loyalty points scheme on the sports book! so it is in my best interest to change providers here and this is why i have rated you poor! it would have being very poor only for Bridget and her nice ways!! give that woman a promotion!!! thank you for everything (not much) over the years best of luck in the future and i hope you don't lose many more customers over silly things like this! some of your staff needs to know without the customers yous are screwed and the theory "THE CUSTOMER IS ALWAYS RIGHT" should be drilled into there heads..