Visiting Boylesport shops is usually a pleasant experience for me but the extreme exception has got to be the Ballybane branch in Galway. Perhaps it’s the lure of curiosity in knowing whether the customer service has improved that takes me back there occasionally. Two weeks ago I spent half an hour in the shop and placed a number of bets. In that time neither of the representatives, one whom I believe to be the manager and the other a young man with a ring in his nose uttered a single word to me during my visit to the shop. Even thanking them after each bet I placed, was still not a catalyst for either of them to speak to me, give me eye contact or even acknowledge my presence in their shop. It’s little wonder that there are few customers accessing the place which presents a very poor image of Boylesport as a company