Awful experience. I will never shop there again. I bought a pair of school shoes for my daughter at the beginning of September on checking my bank account the store charged me twice for the shoes. When I phoned the shop they said this had happened to other customers but they obviously were not doing anything to rectify the issue. When I said I would need my money refunded they asked me to return to the store on two occasions to rectify the problem( a 16 mile round trip each time) When I complained to head office about the stress and inconvenience it had caused it took a month of painfully slow communications with them for them to finally offer me £3.32 petrol costs. As if this wasn't insulting enough the following day my daughter came home from school to show me the soles of her four week old brantano school shoes, they had worn right through on both shoes. I'm planning on taking the poor quality shoes back to the store tmrw. But I don't have much faith in their product or customer service. Poor quality shoes and dire customer service....will never shop there again.