I bought boots from this chain and after about a dozen times wearing them and not walking very far in them, the right boot started to let in water. Despite the water coming in between the sole and boot joint, I was told that they couldn't do anything because I didn't pay to have them waterproofed. I repeatedly told them that it was a fault and nothing to do about being waterproof. Eventually they told me that all they could do was send them to head office. I told them that I would prefer to swap them, or take a credit note because of poor reviews and 'lost' footwear that I had heard about. They gave me the choice of take them home or they could send them to head office, which they did, despite my reservations. 6 weeks later and three enquiries, they admitted that they couldn't find them. After almost two months of calling I did eventually get a refund. Store staff were pleasant enough, but head office customer service is a joke. Basically, there is no service. Wouldn't recommend them and certainly won't be going back