Bought some shoes for my husband took them back to get size smaller as came up big the duty manager was very rude and disrespectful actually argued with me so what happens to customer is right I never got my replacement I took the refund went to next and bought a pair there where they were so polite and helpful so as a monthly customer on line and in store spent a lot of money on shoes for me, my mum and my husband oh and my grandson I will never set foot in martlet ham brantana again il go to next or elsewhere awful a young boy talking down to me a middle aged lady with a degree as well and told off.