My husband bought a pair of slippers on Wednesday but by Friday of the same week one of the slippers was coming apart. Unfortunately we had disposed of the receipt thinking they were OK and couldn't retrieve it from the sack in the community bin used for the block of flats where we live.We went to the store on Saturday morning to hopefully exchange them or failing that request a refund.My husband went on his own only to be told nothing could be done without a receipt. Unfortunately he lost his cool and left the shop. I subsequently went in and asked to speak to the manager. I explained that my husband was under immense stress having been diagnosed with terminal liver cancer the week before with a possible life expectancy of two weeks hence the reason for losing his cool. The manager said that she didn't accept that he could be rude to her staff. I asked that perhaps knowing this that perhaps she could cut him a bit of slack. Her attitude was cold and unhelpful. I was able to show her the email received from Brantano confirming my " Free Gift" for my purchase and she finally said I could have a credit note. I would never shop in Brantano again and the attitude of the Manager in the Burton upon Trent store was cold and totally unsympathetic. Terrible customer service as the goods were not fit for purpose under the current law.