Truly awful!! Purchased a pair of shoes which split after 6 weeks and only worn 4 times. Took them back to the shop and they point blank refused to acknowledge the problem, the staff were simply awful and the store manager was just the most awful rude and aggressive woman you could possibly meet!! She started tapping the sign on the wall saying no return as its wear and tear send them to head office they can deal with it. We had a receipt and proof or purchase as well!! I cannot describe just how awful this store manager was. We have 3 childrens and spend hundreds of pounds a year in Brantano - never ever again. Awful service, cheap shoes that don't last and truly awful customer service from the Lincoln store near NEXT and ASDA. Do not shop here - you have been warned.