I bought some Sketchers from Brantano. The shoes had a ridge in the heel that would have caused blisters. I took them back, and whilst they agreed that they were faulty and replaced them, they would not give the new shoes the water proofing treatment I paid for on the original shoes. I don't know about legally, but morally if I paid for a treatment on faulty shoes, I would have said they were obliged to provide the treatment at no cost on the replacements. I have written to the CEO so hope to get satisfaction, but I really shouldn't have to go to this trouble. I don't think I would go to this shop again, this would not have happened in a high street show shop. Once bitten as they say!