Not sure there's enough room to vent! Passed thru 5 non-US reps, asking over and over to speak to one. Not comfortable giving my personal info 5 TIMES TO A FOREIGNER! So unimpressed with Brighthouse. Used to have a financial advisor, Tom Grant... Without notice, (don't you dare say you sent me a letter stating the change!!!!) Customer Service is my "NEW" financial advisor. A nightmare to get thru to a person. I DONT DO ONLINE BANKING! All I wanted to know if my request for a password was honored as I am a victim of a huge medical info breach. I was informed of certain steps I need to take to protect myself and my assets. Dealing with Brighthouse has never been easy! I will seriously be looking into moving my account.