I have worked in healthcare for over 40 years and I know what compassion is and how to treat people who need your trust snd care. My parents have paid premiums for many years. Now that they need their help, this company has made it a nightmare to approve and collect what is due to them. As their daughter trying to help my elderly parents, I realize that they have probably done the wrong thing doing business with BrightHouse. I feel very sorry for older people who put their trust in this company. I have wasted hours of my own personal time just trying to do the right thing….. to help my parents.