I had an extremely frustrating experience with Brighthouse Financial. I tried multiple times to reach out via texts, emails, and even faxes, only to be met with complete silence. It’s beyond frustrating when a business fails to acknowledge customer inquiries, especially in this day and age where communication is so vital. Their lack of response not only shows a blatant disregard for customer service but also raises concerns about their professionalism and reliability. I expected at least a basic acknowledgment, but it seems they don’t value their customers’ time or concerns at all. If you’re looking for a business that respects its customers and maintains open lines of communication, I would strongly recommend looking elsewhere. My experience was disappointing, and I won’t be returning to Brighthouse Financial. Save yourself the hassle!