bought a tv. paying weekly. however my mum was taken ill in north west. I was In London. had to go up there urgently. missed weekly payment asked my husband to call to say to explain. brighthouse would not speak to my husband it had to come from myself. sorry bigger things to think about. payment due on Friday by Monday people were knocking on my door looking for payment and again on the Thursday same week. low and behold the tv we bought died within 2 years and guess what because the tv was no longer under payment and we didn't take a guarantee out. they didn't want to know. brighthouse no thanks. absolutely awful