ive been using brighthouse for about 12 years. never had any major probs with them. had a few bad repair jobs where they never even repaird the items before sending them back. but i was given replacement items when the repairs were not done. IE a PC packed up and they sent it in for repairs. they lost it somewhere and it toom them 8 weeks to find it cause someone forgot to sign it in when it arrived at the depot. when i got it back it still didnt work so the staff in the shop just took a brand new 1 off the shelf and gave it to me. then pixel started to die on my TV with only a few payments left on it. i was advised hy the satff not toi make anymore payments till its fixed. They came and took the TV away. bought it back 2 weeks later not fixed. so the shop replaced the TV with 1 they found in another shop as they stoped selling the TV i had but found a referbished 1 in another shop so went that out to me. That was wrong though as i had a new for old agreement so they sould of given me a brand new TV not referbished. Not happy with them now since they went into adminstration as they have put the cost up of the items i have from them. 1 item was £250. halfway through the agreement and now they say i still owe £505 on it. But ive had stuff from them before that cost less even with the interest than it would of cost buying it from curries. It was TV i had from them years ago. Cash price £799 with payments it was £1200. same TV in curries was £1499 cash £2500 on credit. Food procesor i bought from brighthouse £125 cash which is how i payed for it. all accesseris included. on Amazon the same 1 was £350 with no acceseroia plus £100 per accesory. the trick to keeping the payments down is pay it off faster. so when u make a payment pay 2 weeks instead of 1 so u get ahead on payments which pays it off faster giving lower interst rates and less on the extras like repairs and insurance. ive never gone the full agreement and usualy pay it off several months ahead. like now the bed i have is 6 months ahead of schedule on payments. But make sure u can afford the payments before taking out an agreement with them and set ur budget. Thats the mistake most make. they see something they want and get it without thinking if they can afford the payments or not. Thats not brighthouses fault its the fault of the customer who didnt bother to check to see if they can afford to keep up with payments.