I want to express my sincere thanks and appreciation for the exceptional service provided by the ownership and staff of Brightline Bags. Made a purchase and all went very smooth. Also, their response to an issue involving my older Brightline bag was far more than I expected. They quickly provided the replacement parts, added some additional benefits, and provided verbal details on how to best do the installation. Their support is among the best I have experienced in more than my 76 years. Brightline knows customer service and I appreciate their thorough, complete, and expedient response. You are a quality company. Thank you.