Deceptive Descriptions and Rude Auctioneer – Avoid This Auction House I had an extremely negative experience with this auction house and want to warn others. I won an auction for a piece of jewelry described as containing 7.5 carats of diamonds. After traveling to collect and paying for the item, I discovered that the actual diamond weight was around 4 carats – far less than what was advertised. When I raised this issue, the auctioneer was incredibly rude and dismissive. He outright told me that he could write whatever he wanted in the description and that it didn’t matter. This is an unacceptable attitude from any business, especially an auction house where buyers rely on accurate listings. Rather than addressing the clear discrepancy or offering any resolution, they simply referred me to their terms and conditions and banned me from future auctions. The level of unprofessionalism and dishonesty is truly shocking. I would strongly advise anyone thinking about bidding here to be extremely cautious. You cannot trust the descriptions, and if something goes wrong, expect no help – only arrogance and poor customer service. The two ladies who worked there were polite and professional, and I had no issues with them. I almost never write reviews and always try to resolve issues amicably, but in this case, the auctioneer seemed determined to ban me publicly and made it very clear that they never wanted me to buy through The Saleroom again.