Bait-and-switch marketing. With Brightside, I felt a promising rapport during my intake appointment and felt encouraged with the treatment options we discussed. Only to have Brightside come back three days later and say I should go to an onsite doctor instead. Just like the other user said - they were all-too eager to have an intake appointment and charge me (after I had provided the exact same information through their screening questionnaire). Brightside markets themselves as a niche provider that specializes in care for anxiety and depression. Yet, when I tried to receive specialized care for my anxiety, they vaguely suggested I go back to a general psych provider. But again, only after they had taken my money. Their marketing emphasis and their standard of care are disjointed. And honestly, it seems like that may be by design. I was thrilled to find a remote doctor, as I have social anxiety, so it was quite the bait-and-switch. Feel very let-down and deprioritized. Honestly feel much more hopeless as a direct result of their care team.