Dr is great and medication is working but support staff and procedures are absolutely the worst ever. You can not get a hold of them by phone at all. So don't even try. When you contact them via email it takes days for a response if u get one at all.. Your also automatically charged every month even if u haven't seen your Dr yet. Brightside would be great if u didn't charge people u til they seen the doctor and fixed your customer care department to have them available by phone or even chat. I have unfortunately canceled my membership due to being billed unknowingly.. hopefully I can come back soon