I like the platform and convenience Brightside provides. It’s been really helpful for my spouse so I jumped at the opportunity to join. I had limits options choosing my therapist and psychiatrist but was able to choose from the given list. I met with a therapist and had a good experience but didn’t feel the connection I would need to feel comfortable moving forward. The app does not have options to change therapist in app. You have to email support outside the app. The support was responsive and kind. I think it would improve customer experience to be able to handle this in the app. Looking forward to continuing using your platform.