I signed up for Brightside because I could not find mental health care locally that didn't have a six month waiting list. So far, my experience with the platform has been poor. -My psychiatrist has yet to respond to my complaints about the side effects of my medication. -It took over a week for the billing department to respond to my inquiries about payment and costs based on my personal insurance. -While they accept insurance, the payment options for treatment are limited. You must have a credit card to sign up and there are no options for payment plans or setting a payment date, just "we charge you the full amount 7 days after your insurance processes your claim." Because I have no credit card and have to rely on a debit card, this severely limits the number of therapy visits I can afford and definitely increases my anxiety over potential overdrafts of my account. I need less anxiety, not more. That's the whole point. -My second visit with my therapist was delayed two weeks because of technical issues with the platform. For those of you struggling with mental health, you'll understand how much something like that can set you back. -The app is for IOS only. I'm sure many of the providers that use the platform offer great service to their patients, however I cannot recommend the platform itself.