I signed up for Brightside about a year and a half ago. My provider was habitually late to our appointments, did not remember me, and rushed me off calls. I switched to the medication-only plan as soon as possible because I didn't feel like I was getting any help or support from talking to my provider - I was just another number to her. When it came time to renew my prescription refills, Brightside, nor my provider, reached out to me. I requested a refund for the two months that I didn't receive a service or a prescription and was denied one of the refund requests, as they said the policy was for me to cancel prior to the end of the billing cycle, however, how was I supposed to have the foresight 18 days before they did not refill my prescription, that they weren't going to so I could cancel? When I did reach out to them, it took them 13 days to respond to me - after several emails, phone calls, and help tickets. Their providers don't care, customer service is completely lacking, and policies don't make sense. If you're looking for an online mental health company, Brightside isn't it.