I very much appreciate the convenience of Brightside, but am afraid to say that the "user friendly"-ness of the site/app could be more improved. Signing up for the services give you a false sense of security that you are being taken carre of, but the status quo is to put you on a cash payment plan. I inputed my insurance, and was led to believe that I would be covered, but it wasn't until much later that I realized that I didn't opted into a insurance covered plan, because i missed some secret option, and have been paying cash for my treatments. I did reach out to Customer Service to ask for assistance in swapping my plan, because it is not very obvious under my profile details, but I am sure the team behind Brightside willl be more than willing to guide me through this hiccup.