Terrible support! I have been out of my medication for a week because my prescription wasn't sent to the pharmacy in my profile. I then had to evacuate Florida, and when contacting Brightside, I was told to transfer scrip inside the app (no such feature that I see) or call the pharmacy myself. I don't know if you've tried to transfer prescriptions from state to state, but it's not straight forward, and I've had to call multiple pharmacies myself. Still no medication. When I brought this up to support they were sorry to see I wanted to cancel, but did nothing to help me fix the situation. It's either use a feature they don't even have or do it yourself. It could have easily been sorted out if the provider had resent the prescription, but after asking them to do that or support me, I'm one week off of Paroxetine COLD TURKEY. If you know what that's like, then you know this is not a good service. No medication and after using their check-in feature I said the side effects were much worse and I was tearing up or getting emotional over a silly reality show. Still nothing, and still no medication.