Brightside is a very middle of the road therapy service. The providers I've been seeing are wonderful, knowledgeable, and flexible. I appreciate the ease of scheduling, the online only appointments, and the fact that medication can be prescribed through the app. However, the app itself does not work very well. Even with the latest version, it often tells me it needs to update, and will crash for no reason upon trying to do certain things. I was also told upon signing up that my insurance was in network and I was fully covered - all I would owe is a $25 dollar copay. This is still what the app claims, but I received a bill in the mail for nearly $400 for the month, as well as another for a separate $25 charge for a psychiatry appointment. How can Brightside itself claim I don't owe anything, and then charge me an outlandish amount of money? Overall, the people working for Brightside are lovely, but the service itself is shady.