I find many of the website’s features frustratingly lacking. I want to be able to send my doctor a message when I need to, not when I want a medication change/adjustment. I should be able to ask about symptoms or side effects at my leisure. What is the point of having a “personalized provider” if they’re not available like an actual doctor. For the amount of money it costs it should be more helpful. Also: the email notifications are glitchy. If it sends me a notice saying I need to take a status questionnaire, if I open it without clicking on the link then the link will never work. If review is needed I should be able to just click on it on the homepage, not be spammed with emails.