2 stars for connecting me with a health care professional...but that’s about it...and honestly I could have done that on my own. Their platform is supposed to be about convenience and ease. The doctor I have chatted with about my issues with depression was very helpful in talking with me and finding me a good treatment path. However, Brightside, which is supposed to make everything more convenient had made the process a huge struggle. Customer service is horrible and the platform progress is unclear. I’ve been unable to get a response for weeks to simply get an FSA receipt, which was offered to me, among other questions. Forget trying to ask about anything related to the platform or treatment. My mental health physician is located nearby and honestly, they're defeating the purpose of their app due to poor customer service and communication...even my doctor complained about how much radio silence she’s had trying to treat patients with their platform.