Booked a table mid week , host Andy was great, drinks arrived one being a tea served with a breakfast side plate and no saucer. Starters arrived after 30 minutes, my husbands soup splashed all over the bowl and a rim around bowl where it had been standing waiting to come out. Cleared starters eventually then waited and waited for close to an hour no main course. Spoke to Andy who was helpful but said would be another 15 to 20 mins, we hadn't got time to wait for work reasons, we booked at 12.30 now 2.10pm and nothing. Given a full refund but not the point it was a birthday lunch. Staff not consistent all over the place, one minute doing table checks and then in a daze stirring the gravy on the carvery, having worked for 20 years in restaurants felt there was no organisation but a free for all with the front of house. Disappointed.