Appalling experience as I queued in my car to enter the silverzone carpark, having paid close on £100 for the stay. My car was directly behind an airport transfer bus which began reversing at speed towards my car without warning or even looking. I was unable to reverse at first due to another car behind me, but too late, the bus had crashed into my car - an impact which we all saw, felt and heard. Zero concern from staff, in fact a rude bus driver told me I should calm down. Zero understanding that I was trying to catch a plane and didn't have time to go into an office and speak to a manager at that exact point. When I emailed later requesting insurance details in case of damage, as I'd had to just park and leave the car, the company denied the seriousness of the incident and are insisting the bus didn't touch the car. Unbelievable. No apology, no taking any responsibility for a dreadful piece of driving and a particulary unpleasant and stressful start to our holiday. I'll be avoiding silverzone parking in future.