“Lost the A4 bus and had tonwait abother hour. We were stuck in the plane for 20min. Stairs brought to the front of the plane were not safe to use, so all plane used 1 exit. WELL DONE BRISTOL AIRPORT!”
“Not enough seating for passengers wanting food or drinks prior to flights (early morning experience) Too many flights leaving at the same time. Just not big enough anymore.”
“Still rubbish!
Shoe scanners still pass one shoe then question the second.
Now larger items of liquid are allowed and not bringing in revenue they are randomly testing smaller items
This time my wifes Elizabeth Grant face serum failed a random explosive test!!
Lucky escape; and for £10 they will carefully store it for a few days and she can pick it back up on the way home.
Didnt test a £2 deodorant; just randomly the expensive stuff.”
“Oh dear Bristol Airport. Still not prioritising customer experience. Landing late at night and still a combination of bus and 15 minute walk to baggage reclaim. Says it all that the baggage was already on the conveyor belt before passengers had turned up in reclaim. The work that is taking place just seems to compound the underlying problem. Money first passengers somewhere in the distance - just like the aeroplanes on boarding.”
“Poor access for disabled.
My son and I had to carry my grandson up and down stairs in his wheelchair as there were no lift facilities available at departure and arrival gate.
Thought disabled had equal rights now???”
“DO NOT PARK IN SILVER ZONE. Just had my car battery run flat again in Silver Zone Parking. Last time they spiked the ECB with the jump start on a different car and cost my a fortune at the garage. I swore to never park here again but my wife took the risk. They drive the cars offsite and do whatever they fancy. No doubt a bit of joy riding around a field and maybe some fuel syphoning. Bristol Airport is the worst rip-off airport in the UK - £8.50 to drop off now. Seeking compensation.”
“Overpriced drop off and car park charges and the rudest security staff. Also rip off fast track. We paid for this and the only difference was we were given a different entrance to the security scanners. We used the same ones as non paying passengers, queuing for the trays then took over 10 minutes to return my husband’s shoes (and he told them he was disabled too). Complaints service pathetic with customer mis-services telling me this is still fast track even though we couldn’t use fast track services mysteriously ‘due to operational reasons’. No refund. Don’t use fast track as it is a con”
“Despite the alterations taking place, Silver Zone parking was efficient. The airport experience outbound worked well and there were a range of good facilities on offer. We had a ramp onto the plane which was welcomed. Unfortunately on arrival back at Bristol Airport it was the same old story of multiple staircases. Given the increase in people taking cabin bags rather than hold luggage, and a range of mobility needs, then stairs / steps need to be avoided. I would like to see Bristol Airport making the arrival experience more accessible by reconfiguring the airport to include flat surfaces / ramps and no steps.”
“Pitiful transport links, forcing you to arrive by car. Currently undergoing construction, with a poorly thought out road layout and signage. Drop & Go is extortion at £10 for 10 mins. Best avoided, use Heathrow.”
“Although this incident occurred on 27 May 2022, I am posting this review now to share my experience and raise awareness.
After returning to Bristol Airport from Germany, I passed through passport control and began walking toward the exit. Suddenly, I was abruptly stopped by police officers. Their approach felt staged — appearing concerned while in reality detaining me without any clear reason.
The officers asked questions that were inconsistent, illogical, and unrelated to travel or security. Their explanations changed multiple times, and none had any connection to my journey. I had only travelled within Europe — there was no lawful or logical reason for the stop. The experience strongly suggested I was singled out based on assumptions about my background rather than any real evidence.
This encounter was distressing, humiliating, and caused me to almost miss my onward transport. It left me anxious and deeply concerned about how people are treated at airports.
I filed a formal complaint with Avon and Somerset Police, but the follow-up was disappointing. Despite an initial call from a senior officer, my messages were never returned, and the eventual explanation months later referenced “training” for questioning passengers who have travelled near conflict regions — which did not apply to me. This suggests that such training may encourage officers to make assumptions about passengers based on appearance or background rather than behaviour.
While I understand the importance of airport security, this approach creates harm, undermines trust, and appears to institutionalise bias. People should never be made to feel suspicious or treated differently because of where they were born or how they look.
I urge Bristol Airport and Avon and Somerset Police to review their procedures and training to ensure all passengers are treated fairly, respectfully, and based on actual evidence. Experiences like this should not happen to anyone else.”
“Paid nearly £300 for meet and greet. On my return the car's wheels, tyres, both sides of the car and the footwell were covered in mud. Complained to the lady at the booth, not interested at all, another lady who was picking her car up had the same problem.
Complained when I got home, they wanted evidence, after I cleaned the car.”
“The special assistance team were fab , I arrived at 5.30 on 24 th September. , I didn’t get the lady’s name on the desk , her husband is from Newcastle, ( narrows it down)
Richard who took me to the departo lounge , was very friendly and helpful, putting me at ease.
Malek took me to the plane ,,also an extremely helpful and friendly person.
Security personnel, were fine , obviously you don’t have much interaction with them when passing through, but I found them extremely polite and professional, sometimes I think it’s about attitude when you’re travelling,, and maybe take it out on the staff, who have obviously to check that the luggage has no suspicious objects in. Thank you Bristol Airport.”
“We had a early morning flight to Geneva so as we live in West Wales stayed at the Hampton Hilton Hotel no probs our Parking in the Multi-story.
Didn’t know the access the Multi-story had changed from my previous visit.
Which meant asking for directions from a the driver of van which had an
Onboard camera on the roof this cost me a £60. As he told me I should have stopped. He told me to exit the Airport and come back in a following the signs to the car park not the most obvious think to do.Guest at the Hamilton need to exit the airport then re -enter.
I will not be travelling through again”
“I pre booked fast track assuming that there would be a separate lane at the security point. I realise now that fast track is just a queue jumping option ( which actually wasn’t really needed at the time) and that on reaching the security checking area I was just thrown into the chaotic melee of passengers . Security checking was horrendous, no organised queue and unhelpful staff.”
“New Drop-off for Silver Zone, from bus to new covered area got very wet as all open then walk through to departure from new covered area to main building for depart all open so another soaking.
All open areas should have been under cover when new works were planned to protect passengers.
As with old system dropped off under cover for departure with Silcer Zone bus.
Disgruntled frequent flyer that has used Bristol Airport many times over the years.”
“Rosa helped me in my distress of missing my easyJet flight to Madrid on the 28th August. I'm recently widowed and diagnosed with Parkinson's and was overwhelmed by my silliness.
Rosa arrived and supported me with great kindness and understanding sorted out another flight and hotel accommodation and was warm and friendly....she got me through my distress.
Thankyou Rosa !!!
Felicity”
