Firstly - I know posting a bad review is a waste of time, in so much as this company NEVER positively or honestly replies to messages, emails or letters. However I hope that by posting I can stop some other poor unsuspecting person from being stressed out by dealing with this company. I cancelled my homecare agreement as I was moving home and no longer needed the policy. The premiums were paid from a bill paying account and as such was very rarely looked at and we only received annual statements. Upon examining the statement we found that the agreement hadn't been cancelled and we were due a refund of well in excess of £300. Despite having this information in writing, British Gas are deliberately taking their time to process the refund. It's now 10 weeks and counting since we were advised of the refund.