British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 2,973 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to get smart export guarantee activated for my solar panels. It's been a nightmare dealing with Indian call centre. They ask for information not originally requested. Lose documents and emails I have had to resend stuff. The only positive I can say they answer phone quickly but there the efficiency stops. Every person has different story and still no activation although on phone I am told they have everything. I won't hold my breath as over 4 weeks on still not activated”

Helpful Report

Posted 19 hours ago

“I have been with them for so many years I lost count, they were never perfect but you can resolve issues and there are people you can speak to. Since they they used South Africa as their customer service it has been the most nightmare customer service I have ever had to endure in my entire life. Don’t join. Extremely inadequate and full of lies. I rather pay double rate than express outmost stress for hours to just book something or resolve an issue and in the end they don’t sort it. You get cut off so many times for no reason only to live the nightmare again. I should sur this company for the stress they caused me while paying money for a service”

Helpful Report

Posted 1 day ago

“It keeps the money the Government gives for customers to help with winter costs . It is an obnoxious company. Much more expensive than others. I tried to change several times but was not allowed and do not understand the reasons”

Helpful Report

Posted 3 days ago

“I am in the cold 3 days now I have been calling them to send me a inginer to have a look a the meter no one came and I have 3 kid 1 year old 5 year old and a 6 year image sleep in cold for 3 days the children freezing”

Helpful Report

Posted 4 days ago

“3 cancelled metre installation appointments. Lack of communication is terrible, noone knows what there doing. Wouldn't recommend”

Helpful Report

Posted 4 days ago

“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 5-5-9 2-1-4 9-9-1-4 Email: ( m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m ) ......... They are so fast and reliable%100..”

Helpful Report

Posted 5 days ago

“British Gas have referred me to Transunion for a 'missed payment' that I haven't missed. Credit score is awful, credit cards having balance reduced. Chatted online Tuesday 12th and they said they'd investigate and call me back within 12-24 hours. No call. Called today and guess what.. Nothing was actioned on Tuesday and it takes 10 days to process. Won't let me speak to a manager, put the phone down on me because me asking for action over information is rude apparently and said there's no fat track to their process. Absolute joke!”

Helpful Report

Posted 1 week ago

“Terrible customer service. From day one electric smart hasn’t worked. I’ve not had a bill now for 6 months despite sending them meter readings. The gas meter works fine so there’s no reason they can’t send a gas bill. Today I received a request to read my meters as they had not received a meter reading for over a year. Lies and utter rubbish. The customer agent dealing with my complaint is utterly useless with the same old waffle when she does contact me. She has said that I cannot move to another company until this is sorted. Watch this space. Next step is to cancel my direct debit and focus their attention.”

Helpful Report

Posted 1 week ago

“I have had problems with my smart meter for months now. I have rang British Gas Several Times For Help and Support. I credit my meter via my phone, which is usually straight forward. But the App is constantly down, or technology problems. Credits missing from my payments, smart meter saying zero Gas Zero Electricity. Which has caused us power cuts !!!! My husband has a medical device that helps him breath? Plus the house is very cold with no gas!!!! I have rang your customer care centres they are usually in south Africa where there is clearly a language barrier, the noise from the call centre, is deafening with shouting screaming sounds like a party is going on!!!! No help or support, told to ring again they were going home. Rang your out of hours service still no luck , alot quieter but still no connection, for a few hours !!!! I have been able to cook no dinner for my family, heat my home, or put my husbands medical equipment on!!!! I have registered with your priority service? But That Did Not Help In Any Way????? So Now I hope my smart meter works properly otherwise this will happen again. This is far to stressful your support you give your customers is so very poor !!!!”

Helpful Report

Posted 1 week ago

“I can’t give zero! If you are a Homecare customer, BG may fix it. I am a customer who due to age of boiler pays £60pm and they can’t fix it as don’t actually stock parts. Absolute rip off service. Use at your risk, in future I’d get a contract elsewhere. As a result of this I also had hot water pouring from my boiler (in loft) damaging my property while we were in dispute about the repair. I also had an engineer arrive once and because it was a lot to do he wasn’t allowed to spend enough time onsite to fix it. He said he had to go and rebook so the time was spread over two visits 🙈😂 I’ll never use British Gas Homecare again.”

Helpful Report

Posted 1 week ago

“Since British Gas switched us to the new system in February we’ve been charged one rate instead of 2. Ombudsman is involved and we’re still waiting. £1600 in credit and we’ve now decided to cancel the direct debit until they sort it out. Absolutely appalling company , the customer care is a zero. We’ve heard nothing from them, they keep blaming the grid. We can’t leave as BG has us registered as a one meter tariff we are Economy 7! All electric property. Honestly didn’t expect this from them when we joined.”

Helpful Report

Posted 1 week ago

“I NEED SPPORT”

Helpful Report

Posted 1 week ago

“Without a shadow of a doubt the worst company I have ever dealt with. They have caused nothing but problems for me eventually ending up affecting my credit score. I moved into my property in 2020, the smart meter for the gas wasn’t working so they replaced with a conventional meter. The engineer didn’t register the new meter or the starting reading. The starting reading on the new meter was 48000 units. Rather than anyone having a modicum of common sense or even the system flagging up that this could be a mistake. they tried to charge me £28,000 for gas. For a 3 bedroom house with 2 occupants. Countless phone calls, countless logged complaints with absolutely no solution. I was losing sleep with how much stress this was causing me. It took me 1 year and 3 months to eventually get them to register the new meter ok their system. Even after then I have had nothing but problems. I then paid off my bill and tried to switch to another company, which British Gas then declined the switch due to “outstanding balance” and then logged my account was in arrears and has missed payments. Which has affected my credit score. I absolutely hate this company with all my being. How can such a big company like British Gas get it so wrong. I honestly don’t know what to do because when you call their customer service, nothing happens. You speak to someone and nothing is noted down, added to their system or passed onto the relevant people for resolution. Please, please, PLEASE! If you are thinking of switching the British Gas, turn around and walk away because they will cause nothing but heartache.”

Helpful Report

Posted 1 week ago

“Absolutely shocking service. Failed to set up my account correctly for 4 months and then failed to apply a promised compensatory reduction for a further 6 months. Now going through complaint route after numerous hours wasted on calls and endless broken promises. Incompetence and (lack of) customer service at its worst.”

Helpful Report

Posted 1 week ago

“I have had no heating or hot water for over two weeks ... keep having to chase engineers and complaints not raised twice...awful experience ...”

Helpful Report

Posted 1 week ago

“These British gas people are cheaters! These British gas people are cheaters!! Since last 2 weeks I am chasing with them regarding my new account open, no open even care to coordinate with me. I try to contact, all of them are giving false information!! I don’t even care now!! I need compensation from these people. They have given me so mental stress to me now. Compensation must be there now”

Helpful Report

Posted 1 week ago

“I have a Pay as you go meter, its very expensive and 25 October I called to British gas and got an appointment on 09 November to fix a smart meter. Yesterday 9 am they again confirm the appointment, However 3.20PM send me a text that they can not make it as their engineer not available. And next appointment available in Janury 2025. This seems like engineers not availability is a my problem. I am very dissapointed about their service. I wonder why they useing "BRITISH". It's a shame to British.”

Helpful Report

Posted 1 week ago

“I'm back with an update: I obtained a County Court Judgement against British Gas. They paid up. My claim was for negligence and breach of duty of care after they tried to bully me into a smart meter with illegal and unlawful practices. They said they were coming to my house to install a carcinogenic smart meter and if I wasn't in they'd fine me! Outrageous criminal conduct. They put their aptly named law firm Womble (as in The Wombles) on the case, but they didn't bother to defend the claim and so I won. I urge others to sue via small claims court, it's easy, it's a paper exercise.”

Helpful Report

Posted 2 weeks ago

“Shocking worst company to be with moved in I ended up phoning up everyday to sort out the previous owners bill to say I'm a new owner, dont listen to a word your saying after sorting the situation out I then ask for prepayment meters got them in the bloody end but only problem is that I got one electric pre payment meter and a credit meter and I asked for them both to be prepayment now I'm bombed with a 600 quid in debit as I was topping up 25 quid on each for each week for my electric and my gas meter i ended up finding out that ive got a credit meter what i didnt know it was a credit meter until they rang me up to say i was in debit and owe money to them for my meter even tho my meter said I was in credit by 100 quid joke they are. Never go with british gas”

Helpful Report

Posted 2 weeks ago

“There is another website on Facebook called British Gas Incompetence. We are able to e mail one another and are trying to force a public enquiry. This is closer than you might think. I would urge anyone reading this to join the group.”

Helpful Report

Posted 2 weeks ago

British Gas is rated 1.2 based on 2,973 reviews